The Trusted Flooring and Carpet Suppliers in Carshalton
Surrey’s trusted flooring specialist
Carpets in Carshalton from the Family-Run Flooring Specialist

Terms and Conditions

Your Order


Thank you for placing your order with Town and Country Carpets Ltd. This is a legal binding contract, even if you only pay a deposit and under this contract you and we have rights and obligations. If you are unsure of your rights or obligations at any time please seek independent advice. Please take the time to check the details carefully, including these terms and conditions which apply to your order and if you have any queries please raise these immediately with the store.


When placing an order a 50% deposit will be required (If payment is by cheque we will require clearance before we can process the order). The balance will be required to be paid in full upon completion of the instillation.


Any products supplied by Town and Country Carpets Ltd are owned by the company until the full amount detailed on the invoice for the work carried out has been paid in full.

You as the customer are responsible and for all measurements which you supply to us however any measurements which we supply or confirm in which case are liable to us. It is therefore recommended that you allow us to provide a free of charge measure in order to ensure no errors occur.


Delivery and installation


Fitters undertake their work with reasonable skill and due care, however despite this home décor may become marked or scuffed during the fitting process. Neither we nor any fitter intend to carry out any redecoration or repair work except in the case of damage being caused by that individual’s negligence. Doors may need to be trimmed to allow clearance. Fitters may remove doors to facilitate fitting and leave them to be trimmed and re fitted by you or your appointed carpenter. Removing all furniture before fitters arrive is highly advised. Fitters are able to move furniture and will endeavour to do so without causing any damage, however in the event damage does occur Town and Country Carpets Ltd will not be held responsible. All subfloors are to be prepared by the customer unless a prior arrangement has been made with Town and Country Carpets Ltd. Any deliveries made will have to be paid in full prior to the delivery being made. Deliveries are made to the main entrance of the Building.


Your Purchase


The samples we display in our shop are intended to give a general impression of colour and pattern. When fitted to a large area some random blends of yarn can have an inherent striped effect or additional patterns and colours which may not be obvious from the sample. Colouring varies from batch to batch therefore exact matching between separate pieces cannot be guaranteed. During transit and storage piles may become slightly crushed and this will show as shaded brands which will be corrected after the pile is flexed through usage and hoovering.


Product Guarantees


We are responsible for insuring that the goods we supply are satisfactory and of a quality which conforms to the original sample and is fit for the purpose which they are sold, certain products have additional guarantees provided by Town and Country Carpets Ltd or the by manufacturer, when provided by the manufacturer we accept no responsibility for these additional warranties and guaranties.


Cancellations and refunds


This order is a legally binding contract even if you have only paid a deposit, cancellation of orders are not usually accepted unless we are in breach of the contract. The processing of your order begins as soon as the deposit is paid and the agreement is signed and we incur costs. Town and Country carpets Ltd will make a charge to cover some or all of the costs incurred should a contract be breached, the amount varying on each individual case.

Please not that if scheduled work has to be arranged in a time period of less than 48 hours and this is through no fault of Town and Country Carpets Ltd, there will be an additional charge to cover any costs incurred.


Refunds are to be made to the named customer on the sales invoice and credit and debit cards can only be refunded to the original card account holder who made the initial purchase.



Get In Touch...

Submitting Form...

The server encountered an error.

Form received.

Local Carpet Fitters and Suppliers

Covering Carshalton and Worcester Park, Sutton, Wallington, Beddington, Morden, Mitcham, Purley, Banstead, Cheam and Tadworth

Contact Us:



Worcester Park:

44 Central Road, Worcester Park, Surrey




020 8401 1747



22 The Parade, Carshalton , Surrey SM5 3RL



020 8773 8100





Tuesday – Saturday 10am – 5 pm

Proud Sponsors

Town and Country Carpets are proud sponsors of the Nomads Korfball Club.


Korfball is a competitive mixed gender ball sport with similar skills to Basketball, Handball and Netball.


If you are interested please have a look at our website!

Copyright © Town & Country Carpets